Finding a new office in London is an exhilarating feeling. It’s a tangible sign of growth, a new chapter for your business. I’ve been there myself, walking through gleaming receptions, picturing my team collaborating in a vibrant new space. But beneath the surface of fresh paint and free coffee lies a complex contract. To truly find the best home for your business, you must arm yourself with the right knowledge. That’s why I’ve put together this essential list of 10 questions to ask before signing for a serviced office in London, to ensure your exciting new move is a success story, not a cautionary tale.

The serviced office market is designed for flexibility and convenience, but the term “all-inclusive” can be misleading. As your free, impartial guide in the London office market, we at Compare The Offices have seen it all. We’ve helped countless businesses navigate the small print and avoid the common pitfalls. Think of this article as your personal checklist, a shield against unexpected costs and future headaches. Let’s dive in and make sure you’re asking the right questions to secure a space where your business can truly thrive.

1. What is *truly* included in the monthly fee? (The All-Inclusive Myth)

This is, without a doubt, the most critical question. The headline price might seem attractive, but you need to know exactly what it covers. I’ve seen clients get stung by assuming everything is included. Ask for a clear, itemised list. Does the fee cover business rates, utilities (gas, water, electricity), cleaning services, reception staff, and building insurance? What about access to communal kitchens and breakout areas? Some providers might charge extra for things you consider standard. Don’t be afraid to press for specifics. A transparent provider will have no issue breaking it down for you. A vague answer is a red flag.

2. Can I see a breakdown of ALL potential additional charges?

This is the follow-up that separates the good deals from the great ones. Beyond the monthly fee, a host of other costs can crop up. I’m talking about printing and photocopying (often charged per page), mail handling and postage, and even coffee or tea supplies. Ask for a complete price list for all consumables and additional services. The goal is to build a realistic monthly budget with no nasty surprises. This is a key part of the 10 questions to ask before signing for a serviced office in London, as these small costs can accumulate significantly over a year.

3. What are the internet speed and IT support provisions?

In today’s digital world, your internet connection is your business’s lifeline. Don’t just accept “high-speed internet included.” You need to dig deeper. What is the actual speed (upload and download)? Is it a shared line (contended) or a dedicated line for your business? A shared line might be fine for a small team, but a growing tech company will likely need a dedicated, uncontended connection. Furthermore, what level of IT support is included? Is there an on-site team? What are their response times? A slow internet connection or poor IT support can cripple productivity, so this isn’t a detail to skim over.

4. How flexible are the contract terms?

Flexibility is the primary reason businesses choose serviced offices. But how flexible is your potential new contract? Ask about the minimum term length. What are the notice periods? Most importantly, discuss break clauses. A break clause allows you to exit the contract early, which is invaluable for a fast-growing start-up. Also, ask about expansion options. If you need to add more desks or move to a larger office within the same building, is there a clear process for this? A truly flexible provider will work with you as your business evolves.

5. What are the house rules regarding branding and office customisation?

You want your office to feel like your own. It’s about building a company culture and a space your team is proud of. Before you sign, understand the provider’s policy on branding. Can you put your logo on your office door? Can you paint a wall in your brand colours? Some providers are very accommodating, while others have strict rules to maintain a uniform look throughout the building. If making the space your own is important, this question is non-negotiable.

60 Margaret Street, Fitzrovia, London, W1W 8TF

80 Strand, London, WC2R 0RL

Mark Lane, Fenchurch Street, London, EC3R 7NQ

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6. What is the community and networking environment like?

A serviced office isn’t just a place to work; it’s an ecosystem. The right environment can lead to valuable connections, collaborations, and friendships. Ask the centre manager about the other tenants. Are they from similar industries? Does the provider host networking events, workshops, or social gatherings? A vibrant community can be a huge, often overlooked, benefit. It can boost team morale and open doors you never knew existed. Walk through the communal areas on your tour – do people seem happy and engaged? Trust your gut feeling.

7. What are the out-of-hours access and security arrangements?

Business doesn’t always happen between 9 and 5. You might have a team working late on a project or need to come in on a weekend. Confirm that you will have 24/7 access to your office. How is this access managed? Is it via a keycard or a fob? What security measures are in place when the reception is unstaffed? Look for CCTV, secure entry systems, and on-site security personnel. Peace of mind is priceless, and knowing your workspace is secure around the clock is essential.

8. How are meeting rooms booked and what are the costs?

Almost every business needs to use a meeting room at some point. Don’t assume access is unlimited and free. Most serviced offices operate on a credit-based or pay-as-you-go system. Ask how many free hours (if any) are included in your package per month. What is the hourly rate thereafter? How easy is it to book a room? Is there an online booking system? Check the availability and size of the rooms. If you frequently host clients, high meeting room costs can quickly inflate your monthly outgoings.

9. What is the process for moving out and what are the dilapidation costs?

Thinking about the end of the contract at the beginning might seem strange, but it’s smart. You need to understand the move-out process clearly. What is the required notice period? More importantly, ask about dilapidation costs. This refers to the cost of returning the office to its original condition. While serviced offices usually have simpler exit terms than traditional leases, some providers may still charge for things like scuffed paint or worn carpets. Getting clarity on this upfront prevents a final, unexpected bill.

10. Can I speak to some of your current tenants?

This is the ultimate test. A confident provider with happy clients will have no problem with this request. Speaking to a current tenant gives you an unfiltered, real-world perspective on what it’s like to work in the building. You can ask them about the internet speed, the community, the management team’s responsiveness – everything we’ve discussed. It’s the best way to validate the provider’s claims and get a true feel for the place. This final query is a powerful part of the 10 questions to ask before signing for a serviced office in London.

Your Partner in the Search

The journey to finding the perfect office space in London should be exciting, not stressful. By asking these ten questions, you’re not just buying a service; you’re making an informed investment in your company’s future. You’re taking control of the process and ensuring the space you choose is a launchpad for success. Remember, we’re here to help you every step of the way, offering impartial advice and access to the entire London market. Your dream office is out there, and armed with the right questions, you’re perfectly equipped to find it.